AI assistant for small businesses
QiTASC integrates an AI assistant to your system. In the space of only a few weeks, we build your individual AI model, feed it with relevant information and hand over your ready-to-start assistant.
What is an AI assistant?
An AI assistant is like an additional team member that you, your team and your customers can chat with. It provides up-to-the-minute information in conversations almost identical to real human communication.
AI knowledge
The AI assistant is like a universe full of snippets of information. It is the same information which is given to your in-house team to keep them up-to-date. What makes it different from an ordinary chatbot is its ability to combine those snippets to create new information and learn with every request.
Problems solved
An AI assistant can handle many tasks simultaneously. It can answer questions in multiple languages, solve problems with up-to-date knowledge, or make suggestions based on the analysis of data.
Opportunities
We identify AI potentials and design customized AI applications to meet your specific business objectives:
- to optimize your services
- assure your network reliability
- enhance your customer’s experience
- and automate processes
How it works
3 steps to your AI assistant
The integration of your AI assistant to your system follows a standardized process. The outcome is your individual, trained and intelligent virtual assistant, ready to start its work.
Step 1: Planning
We define the details for creating the so-called model, the brain of your AI assistant. This is done by our highly skilled experts who have a deep understanding of AI and the demands of the market. They plan the design, training, and testing.
Step 2: Model training
We create your AI model and train it to understand complex data including protocols, CDRs, EDRs, service and subscriber data, and network behaviours. It will make data-driven decisions with accurate predictions and actionable insights.
Step 3: Model testing
We ensure the reliability and performance of your AI models. With rigorous testing methodologies, we validate the accuracy, scalability and robustness of your models, minimizing risks and enabling confident deployment.
Step 1: Planning
We define the details for creating the so-called model, the brain of your AI assistant. This is done by our highly skilled experts who have a deep understanding of AI and the demands of the market. They plan the design, training, and testing.
Step 2: Model training
We create your AI model and train it to understand complex data including protocols, CDRs, EDRs, service and subscriber data, and network behaviours. It will make data-driven decisions with accurate predictions and actionable insights.
Step 3: Model testing
We ensure the reliability and performance of your AI models. With rigorous testing methodologies, we validate the accuracy, scalability and robustness of your models, minimizing risks and enabling confident deployment.
Use case: MVNO
Start your individual AI chatbot
Integrating an AI chatbot as an additional agent increases call centre quality and customer satisfaction. The intelligent system behind it is constantly learning and can closely resemble real conversation.
1. Integration of the AI assistant
We follow the 3 steps to initialize and train your individual AI chatbot. After some fine-tuning, your chatbot is ready to answer any questions. Once it is up and running, no ongoing adjustments are needed.
2. Constant training
We train your AI model as an additional agent with your company data such as standards, docs and FAQs. It constantly learns and follows the same processes and information sources as your team does. Unlike other chatbot systems, yours will not require continuous retraining.
3. Notice the benefits
The AI chatbot responds effectively to end users, reducing call centre expenses and operational requests, while speeding up accurate answering mechanisms. Autonomous solving of simple, repetitive questions reduces your team’s workload and enables them to devote their attention to more complex issues.
Benefits of AI
Integrate an AI assistant to your business
State-of-the-art service at low cost
Fast integration of an additional, intelligent team member with long-term benefits. No follow-up costs or maintenance necessary, but still up-to-date.
Team support
Repetitive tasks and simple requests are taken over, reducing stress for your team which is free to focus on complex customer questions.
Customer satisfaction
AI-powered chatbots and virtual assistants can handle multi-channel communication in any language, speeding up replies to customer requests. Fast availability, human-like communication and up-to-date answers in communication with customers increase customer satisfaction.
Support of any business
The QiTASC AI service can be integrated in businesses of any size and in any industry.
Predictive maintenance
Analyse data and historical maintenance records in order to predict equipment failures.
Higher security
An AI assistant analyses network data and user behaviour to detect suspicious patterns that may indicate fraud. It monitors network traffic in real time to detect anomalies and potential security threats, i.e. with regard to security, billing or phishing attempts.
Virtual network assistant
AI understands and supports service activation, plan selection, and account management.
Optimization by analysis
The AI assistant analyses billing data, identifies discrepancies and detects revenue leakage. Predicting customer behaviours helps in any decision-making process in management and marketing.
Faster data-driven processes
Having AI integrated in a business leads to significant efficiency gains in data-driven processes.
Handling big data
The ability to decode information from text documents, as well as images or videos, increases productivity when handling large amounts of data.
Document dispatching
An AI assistant improves efficiency and streamlines operations when dealing with multiple customer channels. It intelligently routes customer care requests from platforms like emails, forms, text messages, mail and voice calls to agents.
Document verification
AI can boost productivity and accuracy when handling large amounts of written documentation with customers. It categorizes content quickly and provides automated responses, leading to improved operational efficiency and customer satisfaction.
Interested in our AI assistant?
Let´s have a chat and we’ll show you how our AI service can meet your needs.
