Voice bot testing
Test your voice bot under real life conditions with the QiTASC AI supported multi-channel testing platform. It offers realistic testing with detailed reports to improve the reliability and customer experience of voice bots.
Why voicebot testing
Voicebots work perfectly in sterile surroundings. But in everydays life, they are confronted with audio streams mixed with additional noise from the surrounding, network interruptions or heavy accents.
The challenge of a high quality voice bot lies in its ability to understand natural speech and accents across all communication channels.
The QiTASC approach
The QiTASC test automation framework connects to your AI-powered chatbots to test your voice bot across all communication channels. For the real-world testing scenarios, it uses real mobile devices, VoIP equipment, and virtual SIP phones.
At QiTASC, we simulate authentic user interactions through voice calls over 2G/3G/4G/5G networks and WiFi connections. We ensure that your voice bot performs reliably in any environment. The testing framework captures complete conversation transcripts, measures speech quality, and analyzes response accuracy throughout the entire testing process.
Video: Voicebot testing explained
A software expert explains the use of QiTASC’s test automation framework in a voicebot testing project.
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More InformationUse cases
Understanding: Accents and speech patterns, irregular background noise, interruptions
Network condition simulation (poor connectivity, SIP issues)
Quality of the conversation
Appointment scheduling and order processing
Technical support
Sales inquiries
Cross-channel consistency (voice calls, VoIP, WhatsApp, Signal)
Multi-network validation (2G/3G/4G/5G, WiFi)
The technology behind
Test your voicebot under real life conditions
Get an idea of the challenges of your voice bot outside lab conditions. Experience the possibilities of testing its functionality automatically.
