Touchpoints
UI, APP, conversational AI, VM & IVR
Prove the quality of touchpoints from any web or app interface. Ensure that user experience across interfaces deliver flawless, intuitive interactions.Â
What the package includes
Test automation framework
Software and tools
Remote lab
with real devices
Service
Testing agent and managed testing
Use cases
This package validates the customer interaction layer of telecom services. It is especially valuable when quality must be proven, not just observed. Typical use cases include customer journeys that move between voice, app, web, and backend systems.
Use case: UI testing
Use case: Mobile apps
Why you benefit from this package
Touchpoints span multiple channels such as web, mobile, voice, and conversational interfaces. Customer journeys move between them, which is hard to validate manually. Testing each channel in isolation misses cross-channel defects.
Automated end-to-end validation detects integration gaps between systems. It allows defects to reach production and degrade overall customer experience.
Specialities of the Touchpoints package
Comprehensive end-to-end validation
End-to-end, cross-channel journey coverage across UI, mobile apps, conversational AI, and VM & IVR services in a unified testing approach.
Scalable cross-channel regression
Automated, continuous testing across all customer touchpoints.
Real devices
Validate the entire customer journey in real-world environments instead of simulations.
AI-driven analytics
Traceable reportings illustrate performance, speech recognition, and interaction quality via transcripts, audio, logs, screenshots, etc.
Videos
Video: Use case Voicebot
An AI expert explains what and how you can test a voicebot using the software intaQt.
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More InformationTutorial: Using the phones plugin
A software expert guides you through the steps of interacting with a phone’s interface remotely using the software intaQt.
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More InformationDetect any broken touchpoint
Test user journeys across all touchpoints. Increase customer satisfaction with the unified, real-world, AI-powered touchpoint test automation package.
