Touchpoints
This package focuses on the customer interaction layer in telecom. The included end-to-end tests prove the quality of touchpoints from any web or app interface, conversational AI, VM and IVR. It is especially valuable when quality must be proven, not just observed.
What the package includes
Test automation framework
Software and tools
Hardware
Remote access to real devices
Service
Testing agent and managed testing
Use cases
Use case: UI testing
Use case: Mobile apps
Why you benefit from this package
Touchpoints span multiple channels such as web, mobile, voice, and conversational interfaces. Customer journeys move between them, which is hard to validate manually. Testing each channel in isolation misses cross-channel defects.
Automated end-to-end validation detects integration gaps between systems and allows services to reach production without defects.
Videos
Video: Use case Voicebot
An AI expert explains what and how you can test a voicebot using the software intaQt.
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More InformationTutorial: Using the phones plugin
A software expert guides you through the steps of interacting with a phone’s interface remotely using the software intaQt.
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More InformationDetect broken touchpoints
Test user journeys across all touchpoints. Increase customer satisfaction with the unified, real-world, AI-powered touchpoint test automation package.
