VM & IVR testing
Automated VM (Voicemail) and IVR (Interactive Voice Response) testing ensure flawless voice interactions. Ensure that automated phone systems work correctly and provide a good user experience.
Challenge
Fragmented user journeys across touchpoints
Different interfaces (UI, app, voice) often behave inconsistently.
Unreliable conversational AI & voice services
Speech recognition, IVR flows, and voicemail services may fail under real-world conditions.
Cross-platform complexity
Validating functionality across browsers, devices, OS versions, and network conditions is time-consuming and error-prone.
Manual testing limitations
Manual testing lacks coverage, repeatability, and scalability, especially for dynamic conversational and UI behaviors.
Solution
Unified touchpoint validation
Automated end-to-end tests ensure consistent user experiences across web UI, mobile apps, conversational AI, and voice services.
AI-supported testing
AI-driven analysis evaluates speech quality, recognition accuracy, and IVR/VM interactions under real conditions.
Cross-device & cross-platform automation
Test diverse user scenarios by web and mobile interfaces on real browsers and devices.
Scalable, repeatable execution
Automated regression and continuous testing ensures high test coverage and quality.
How we do VM & IVR-testing
QiTASC combines automated test execution with real devices and live network environments to simulate authentic customer interactions across voicemail and IVR systems.
Test scenarios replicate real user behavior, including navigation through IVR menus, voice inputs, and voicemail handling.
AI-based analytics evaluate voice quality, recognition accuracy, and system responses. End-to-end validation ensures that all software and hardware components work seamlessly together.
Use cases
VM & IVR testing ensures that when someone calls a service, everything works smoothly.
Why QiTASC?
Compare our offer to the market alternatives.
Feature/Capability
Typical market offer
QiTASC approach
Technical solution
Test environment
Simulations or emulations
Real devices & live networks
Remote lab with physical devices, SIM-based testing
Test scope
Partial or isolated testing
Full end-to-end, VM & IVR combined
Integrated end-to-end automation across systems
Voice analysis
Simulated or lab-only environments
Real devices in real global networks
IR-box: Distributed device farms
Network coverage
Restricted coverage
Multi-network (2G–5G, VoIP)
Global distributed network access
User simulation
Script based inputs
Realistic behavior & speech input
Real-call simulation with dynamic scenarios
Reporting & insights
Basic logs
Detailed KPIs, audio & logs
Automated analytics & reporting platform
Start automated VM & IVR testing
Let’s define a proof of concept or explore other touchpoints use cases.