Touchpoints
UI, APP, conversational AI, VM & IVR services
Ensure user experience across interfaces deliver flawless, intuitive interactions before launch and during operation. Test touchpoints from web UI and mobile apps to conversational AI and voice services.
What the package includes
Software
Automated end-to-end testing framework intaQt
Hardware: Remote lab
Remote access & monitoring from anywhere
Support
AI-supported telecom testing and analysis
Use Cases
This package validates the customer interaction layer of telecom services before release. It is especially valuable when quality must be proven, not just observed. Typical scopes include customer journeys that move between voice, app, web, and backend systems.
Sample use cases
UI testing
Mobile app testing
Video: How touchpoint testing works
A QiTASC telecom expert explains how touchpoints testing in the form of voicebot testing works.
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More Information
Why touchpoints fail without automated testing
Touchpoints span multiple channels such as web, mobile, voice, and conversational interfaces. They often rely on shared backend systems and APIs, creating many integration points where inconsistencies can occur.
Real customer journeys that move between channels are hard to validate manually. Testing each channel in isolation misses cross-channel defects. Manual testing does not scale well across devices, networks, and interaction patterns, which makes it difficult to cover realistic end-to-end flows.
Automated end-to-end validation detects integration gaps between systems. It allows defects to reach production and degrade overall customer experience.
Key benefits of touchpoints package
Comprehensive end-to-end validation
End-to-end journey coverage across UI, mobile apps, conversational AI, and VM & IVR services in a unified testing approach.
Scalable cross-channel regression
Automated, continuous testing across all customer touchpoints enables frequent quality checks and quicker releases.
Improved user experience
Improved customer experience quality by detecting cross-channel issues before they reach production.
Traceable insights across interactions
AI-driven analytics provide clear reporting on performance, speech recognition, and interaction quality – transcripts, audio, logs, screenshots, etc.
Proven in complex telecom environments
What makes us special
QiTASC combines real-device testing, AI-powered analytics, and full end-to-end automation across all touchpoints.
Unlike fragmented tools, our framework validates entire customer journeys from web and app interaction to conversational AI and voice services in real-world environments. It ensures both functional correctness and excellent user experience quality.
Combine your package in the future
Get comfortable with the touchpoints package. Later on, it offers the option to combine it with other packages to achieve true real-world customer experience validation from device to journey as well as end-to-end service quality across network + application + interaction layer.
Device verification
Mobiles, router, CPE and IoT devices
Intelligent network services
Consumer & enterprise services
Test any touchpoints
Fix any broken user journeys and increase customer satisfaction with the unified, real-world, AI-powered test automation across all touchpoints by QiTASC.
