AI service
Our AI service increases the efficiency of any AI-driven customer communication process. Either create your individual AI-bot or find any voicebot quality issues with the industry`s first AI-powered bot testing platform.
The power of AI
Harnessing the power of AI transforms how companies approach end-to-end test automation. AI-driven solutions enable faster, more accurate testing cycles by intelligently analyzing complex systems and user interactions. They reduce manual effort and errors.
At QiTASC, we integrate custom AI assistants directly into your communication center and test existing voicebots to ensure high quality, human-like communication.
Benefits of AI
Smart, cost-effective support
Quickly add an intelligent, always-learning AI team member that requires no maintenance or extra costs.
Enhanced team efficiency
AI handles repetitive tasks and routes customer requests efficiently, freeing your team to focus on complex issues.
Improve customer satisfaction
Manages multi-channel, multilingual communication with fast, natural, and accurate responses.
Handling big data
AI extracts insights from text, images, and videos to boost productivity when managing large data volumes. It quickly categorizes content and enables automated responses to customer requests for better efficiency and satisfaction.
Seamless integration and versatility
Fits businesses of any size and industry, supporting service activation, plan selection, and account management.
Virtual network assistant
AI helps with service activation, plan selection, and account management for a smoother customer experience.
Proactive maintenance and security
Predicts equipment failures and monitors network data in real time to detect fraud and prevent security threats.
Business-wide optimization
Analyzes billing data, predicts customer behavior, and accelerates data-driven processes to boost overall productivity.
Our offer for AI
Create your own AI assistant
We integrate AI to your system to analyze data, track developments, and detect anomalies. It provides smart, reliable support for data-driven processes such as call centers, creating natural, human-like chats.
The AI assistant learns with every interaction, maintaining and updating its knowledge base automatically without ongoing input.
Voicebot testing
Use AI to test real conversations. Our intelligent test agents ensure your voicebots deliver flawless interactions — every time, everywhere.
Why?
By 2028, 75% of contact centers will use conversational AI, doubling by 2030. Poor bot quality causes dropped calls and costly errors. Manual testing is slow and misses issues, while AI-powered automation ensures fast, scalable error detection to protect customer experience and revenue.
QAIA – the QiTASC AI assistant
At QiTASC, we have developed QAIA, an AI assistant with complete knowledge of our testing software intaQt®. It has specific knowledge about telecom and finance industry, as well as our test automation framework. While testing, your testing team can chat with QAIA for support, from test case scripting to verification.
Interested in AI?
Let´s have a chat and we’ll show you how our AI service can meet your needs.
