E2E testing & AI service for MVNOs

Using an existing network infrastructure lets MVNOs enter the market easily. The main challenges lie in marketing their brand, running a customer care centre, and receiving the MVO`s network capacities as agreed in the SLAs.

How QiTASC can help

The challenges for MVNO are their dependence from the MVO`s network capacities, the quality of their customer care center, and that their product is free of issues. Our solutions are:

Challenge: MVNO products and services may have issues.

The QiTASC solution:

Test any HNO/MVNO product constantly

Test automation offers the possibility of constant process and service monitoring. Constant monitoring detects any problems and irregularities immediately, which avoids downtime and lets you fix any issue before it impacts your customers.

The test automation software intaQt is part of a test automation framework, which monitors any services 24/7. The end to end-test automation tool checks different functionalities of a product or service, and presents its analysis with the reporting tool conQlude immediately. That way, you get an overview over process data and possible problems on a regular basis.

The benefits are:

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Reduce downtime

Avoid revenue losses from service disruptions. Find any issues before your customers find them and take care of any corrections immediately.

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Improve customer satisfaction

Less functionality issues improve customer satisfaction and loyalty.

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Save costs:

Avoid costly emergency repairs and service downtimes by detecting and fixing issues before they escalate.

Challenge: SLA does not seem correct

The QiTASC solution:

Check the delivered network performance

A MVNO service is done using an MVO´s network. Usually, the regulations in the SLA define that the network performance should be the same, no matter if used by MVNO customers or by direct MVO customers.

As MVNO, you can test the services you sell to your customers in your own lab and collect detailed data to check this agreement in practice. That way, you can verify if performances such as registry, upload, download, latency, voice quality and other KPIs are given the way you agreed in the SLAs.

Usually, testing labs to execute your tests are bound locally. Although you can run your test cases in the QiTASC remote testing lab from anywhere, it is not what MVNOs need. Not the testers should be locally flexible, but the lab should be. Using the QiTASC testing lab in a suitcase, you can run your test cases and thereby check the performance from anywhere. This geographical independency of the lab for MVNO-tests is important, because the performance of the network depends on the physical location of the devices. In a testing process, you want to run a service at a certain location to get realistic data for your SLA check.

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Compare service level agreements for:

Voice (2G, 3G, 4G, 5G, WiFi, etc.) services
Data services
SMS, MMS, USSD services

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Compare different performances:

Check, if the data performance of your MVNO the from competitors using the same network are the same.

Challenge: Customer care takes up much effort

The QiTASC solution:

Level up customer care with AI

Using an AI in customer care reduces expenses on the call center and operational requests and speeds up accurate answering mechanisms for your customers.

The QiTASC chatbot model is a standardized process which integrates AI to a MVNO´s customer care. The QiTASC team helps you train your individual AI model with your company data such as standards, docs, and FAQs.

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Save costs

Save up to 70% on support activities without sacrificing quality. This can be guaranteed because the AI generated answers are always created out of the newest product releases.

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Artificial customer care team member

Your customers will get answers faster and in a realistic way of communication. They will not notice that they are not chatting with a real person. Additionally, your team is relieved from recurring questions.

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More efficient organization

Applied to internal activities, it makes your entire organization more efficient.

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Answers are up to date

Continuously improve the responses with real-time data. This is the main difference to an ordinary chatbot.

Our offer

All you need for end-to-end test automation: software, hardware, testing service and training. The software-based automation framework covers remote device control, API-based provisioning, evidence collection, evidence verification and reporting. All automated!

Products & services

E2E test automation software

We offer a set of software tools for any kind of end-to-end test automation, enabling constant process and service monitoring. As support, we offer a manual, tutorial videos and technical support from our team of experts.

Software

Testing service

Outsource the development and execution of your test cases to our team of experts. We also consult customers when planning the integration of test automation in the testing process of their products.

Testing service

AI service supports customer care

QiTASC offers to introduce and train an AI chatbot for your company. It will upscale the call center quality as well as the customer satisfaction. Our service also includes the testing of your AI chatbot.

Portable E2E-testing lab in a suitcase

Our suitcase comes with connected devices and already installed intaQt software. You only need LAN, plug in your suitcase and run your tests to collect and analyze any relevant data about your network performance.

Portable testing lab